Welcome to AskCCPS

AskCCPS is an online help desk for students, parents and the community. CCPS staff monitors the system and will respond to inquiries as they are received. Need an answer fast? Click here first for the frequently asked questions (FAQs).

To receive an email response from AskCCPS and to access "Check Ticket Status", you must provide a valid email address. CCPS students submitting questions should not use student-id@ccboe.com, it is not a valid email address.

Email parentvue@ccboe.com for help with Synergy, ParentVue and StudentVue.

We have an exclusive email setup for CCPS staff, webhelpdesk@ccboe.com.

To ask a question, click the blue button, “Open a New Ticket.” Fill out the contact information, select a Help Topic, complete the required fields and click "Create Ticket" to submit your question. To check on the status of your question, click the green “Check Ticket Status.”