How do I request a laptop for my child to use for distance learning?
If your child did not take the two-question survey at school on March 13, you were not emailed the survey or called about the availability of the internet or device for your child's use at home, please click here to fill out a Student Technology Survey form. Your child’s school principal or administrator will be in contact with you with a time and date to pick up the laptop. Some schools will hold a multi-day distribution.

I need access to ParentVue or have locked myself out of my ParentVue/StudentVue account. What can I do? 
Email This email address is being protected from spambots. You need JavaScript enabled to view it. for help with ParentVue and StudentVue access. 


ParentVUE and StudentVUE mobile app moved to a new URL in November 2019.
ParentVue and StudentVue mobile app users need to delete the old URL and add the new one within the app.  Users may disable their account if they continue to use the incorrect URL.  Click here to learn how to update the app.


As a teacher, how do I access Synergy from home?
The Synergy TeacherVUE log in is: https://md-ccps.edupoint.com/Login_OVR.aspx


My child does not have his or her password for Office 365. How can I get the information?

Complete a help request through AskCCPS.  Please include your child’s name, grade, school of attendance and home address so a staff member can confirm your access to student information.  A student’s user name is their student ID number, followed by @ccboe.com. For example, This email address is being protected from spambots. You need JavaScript enabled to view it.. On March 13, schools provided students with paper copies of their student ID and password information.  The student ID number can be found under the student picture when logged in to ParentVUE through a web browser and in the Student Information tab in the PermID field when logged in through the ParentVUE mobile app. The Office 365 password is the same as the StudentVUE password.

I am parent and I have not received emails from CCPS.  What should I do?
Some email programs flag the CCPS notification system as spam.  Click here to check the settings in your email account.  Complete a help request through AskCCPS.

How do I access Dreambox for my elementary student?
Click here for Dreambox Resources.


Can I get a digital copy of the optional learning packets?
Click here for a complete list of optional learning packets 

Are the optional instructional activities graded?
No, the optional instructional activities will not be graded by teachers. The activities are intended for students to remain active in learning and maintain skills during the closure. If the closure is extended, CCPS will provide updates to parents and students about any decisions for graded activities/assignments.


How can children gain access to food during the closure?
CCPS has eight meal locations serving breakfast, lunch and dinner options for children ages 18 and younger. Locations serve food Monday through Friday from 11 a.m. to 1 p.m. A list of locations is posted here: https://www.ccboe.com/pr/free-breakfast-lunch-available-for-children-during-closure/. Children must be present to receive meals.


How can my child learn at home during the closure?
CCPS has optional online instructional resources for students to access learning at home. Click the Online Instructional Resources slide from the home page of ccboe.com to access the materials. The direct link to the CCPS online distance learning website for students is https://collections.follettsoftware.com/collection/5e62a0d7f57469001214fef7.

The site features three sections of content – elementary, middle and high – and includes appropriate resources by grade level. All of the provided resources are free, but some require a student to enter his or her CCPS-issued Microsoft Office365 user name and password.  A student’s user name is their student ID number, followed by @ccboe.com. For example, This email address is being protected from spambots. You need JavaScript enabled to view it.. Last week, schools provided students with paper copies of their student ID and password information.  The student ID number can be found under the student picture when logged in to ParentVUE through a web browser and in the Student Information tab in the PermID field when logged in through the ParentVUE mobile app.  If you need the account password, complete a help request through AskCCPS.  Please include your child’s name, grade, school of attendance and home address so a staff member can confirm your access to student information.  

Since the school closure has been extended through April 24, CCPS plans to offer online and paper learning activities for all students.  Teachers will be reaching out to students and their parents later this week to reconnect and to help them become acquainted with these activities.  Teachers will help students who do not have access to the internet or a device at home to ensure instruction continues.  CCPS staff is working on plans for students who need additional support.

When will schools reopen?
CCPS is complying with executive orders from Maryland Gov. Larry Hogan and the Maryland State Department of Education to close through April 24. Any updates to the CCPS operating status are posted at ccboe.com, sent by email to parents and staff, and shared with the community. All CCPS activities, events and athletics are canceled during the closure.  Until schools reopen, all school-related activities and meetings are canceled.  CCPS is not making any decisions about graduation or other activities beyond April 24.


What about the third and fourth marking periods?
The third marking period will not be extended.  On March 30, teachers will finish and post third quarter grades.  Third quarter report cards will be mailed to middle and high school students on April 7, and report cards for elementary school students will be posted on ParentVue on April 7. Elementary school parents who are unable to access ParentVue can email their child’s school principal to receive a paper copy of the report card in the mail.

Beginning April 3, the online assignments or paper packets will count toward a fourth quarter grade but how the grades will be given is still being worked out.  Teachers will be reaching out to students and their parents later this week to reconnect and to help them become acquainted with these activities.  Teachers will help students who do not have access to the internet or a device at home to ensure instruction continues.  CCPS staff is working on plans for students who need additional support.

CCPS will announce any change to the school schedule and 2019-20 calendar as those decisions are made.


How do I get updates from CCPS?
CCPS posts school system updates on the main website, ccboe.com, on the 24-hour information line, 301-934-7410, and on social media outlets Facebook, Twitter and Instagram. Parents with a valid email address on file with their child’s school also receive updates by email. Parents can opt in to receive text notifications from CCPS. Text Y or YES to 67587 at any time to opt in.


Where can I find information on coronavirus (COVID-19)?
CCPS has a webpage at ccboe.com with all coronavirus updates, fact sheets and communication sent to parents from Superintendent of Schools Kimberly Hill. The webpage is posted at https://www.ccboe.com/index.php/coronavirus-information and updated as needed.

How will CCPS ensure equity in educational services for disabled students or the other disadvantaged students if it opens on a digital platform?
At this time, CCPS is working with the Maryland State Department of Education and the Office of Special Education Programs to determine how specially designed instruction will be provided for students with disabilities should schools remain closed for an extended period of time.  Information will be shared as it becomes available.

How do I get an employee verification completed?
Email Cathy Bryant at This email address is being protected from spambots. You need JavaScript enabled to view it. for an employee verification request.

I have a question and I don’t know who to ask.

askCCPS
CCPS created Ask CCPS, an online help desk for students, staff, parents and the community. CCPS staff monitors the system and will respond to inquiries as they are received. To ask a question, click the blue button, “Open a New Ticket.” Fill out the required fields and select “general question” or “technology” in the Help Topic section. To check on the status of your question, click the green “Check Ticket Status.”


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ASK CCPS

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