Ask CCPS help desk available for help during closure

Ask CCPS help desk available for help during closure


To limit the possible spread of the coronavirus (COVID-19), Charles County Public Schools (CCPS) is moving to a modified telework schedule through March 27 for eligible support staff. Some 12-month employees will be required to report to work on site to conduct business operations. Supervisors and principals will notify those employees and ensure workspaces meet social distancing guidelines.

All employees should continue to monitor their CCPS email for updates on their work schedule and the school system’s operating status.

The CCPS Jesse L. Starkey Administration Building switchboard, 301-932-6610 and 301-870-3814, is closed to the public beginning Friday, March 20. The switchboard remains closed through Friday, March 27.

Parents, staff and community members in need of assistance can log on to CCPS website at ccboe.com and look for the Ask CCPS menu button located under the photo slideshow. Ask CCPS is a help desk for students, staff, parents and the community. The system features two areas for questions – general questions and technology requests. CCPS staff are monitoring the system and will respond within 24 hours to inquiries as they are received, Monday through Friday. A direct link to Ask CCPS is ccboe.com/askccps.

During the closure, CCPS is communicating with parents and staff via email, text notifications for text message subscribers, ccboe.com, the 24-hour information line at 301-934-7410, and CCPS social media outlets. Monitoring email and the CCPS website, ccboe.com, are the best ways to receive up-to-date information about the status of school.

Parents and staff can sign up for CCPS text message notifications. Text Y or YES to 67587 for updates from CCPS. Text messages can only be sent by CCPS to cell phone numbers on file for students and staff members.  

CCPS is closed through Friday, March 27. CCPS continues to work with the state and county health departments, as well as the Maryland State Department of Education, to monitor the coronavirus. Check the website at ccboe.com for the latest information.

About CCPS

Charles County Public Schools provides 27,521 students in grades prekindergarten through 12 with an academically challenging education. Located in Southern Maryland, Charles County Public Schools has 37 schools that offer a technologically advanced, progressive and high quality education that builds character, equips for leadership and prepares students for life, careers and higher education.

The Charles County public school system does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age or disability in its programs, activities or employment practices. For inquiries, please contact Kathy Kiessling, Title IX/ADA/Section 504 Coordinator (students) or Nikial Majors, Title IX/ADA/Section 504 coordinator (employees/ adults), at Charles County Public Schools, Jesse L. Starkey Administration Building, P.O. Box 2770, La Plata, MD 20646; 301-932-6610/301-870-3814. For special accommodations call 301-934-7230 or TDD 1-800-735-2258 two weeks prior to the event. 

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